Privacy Policy

Effective Date: September 1, 2025

At Gloship Ltd, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website (gloship.ltd) or use our logistics, delivery, and freight services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you interact with us, we may collect the following types of information:

• Personal Details: Full name, email address, phone number, billing and shipping addresses, identification numbers (if required for customs clearance).

• Account Information: Login credentials, preferences, saved addresses, and communication history.

• Shipment Data: Parcel descriptions, package size/weight, pickup and delivery locations, and recipient details.

• Payment Information: Credit/debit card details, bank account numbers, or mobile money information (processed securely via third-party providers).

• Technical Data: IP address, browser type, operating system, cookies, and browsing behavior on our website.

• Location Data: If you use our mobile app or tracking system, we may collect geolocation data to improve delivery accuracy.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your shipments, payments, and account.

• Provide real-time tracking updates and customer support.

• Verify your identity when necessary to prevent fraud.

• Send you service updates, invoices, and promotional messages (you may opt out anytime).

• Improve our website, technology, and logistics network.

• Comply with customs, tax, and other regulatory requirements for international shipments.

• Analyze service usage trends to enhance our delivery efficiency.

3. Sharing of Information

We respect your privacy and only share your information when necessary:

• Logistics Partners: Couriers, freight carriers, and customs brokers to complete your deliveries.

• Payment Processors: Banks and financial institutions to handle secure payments.

• IT & Support Providers: For website hosting, cloud storage, and customer service platforms.

• Legal & Regulatory Bodies: If required to comply with law enforcement, fraud investigations, or national security requirements.

We never sell your personal data to third parties.

4. Data Retention

We keep your personal information for as long as necessary to provide our services, resolve disputes, comply with legal obligations, and enforce agreements. Typically:

• Account details are kept while your account is active.

• Shipment records are retained for 5 years for tax and compliance purposes.

• Payment information is not stored by Gloship Ltd, but processed securely through our payment partners.

5. Data Security

We take security seriously and use a combination of physical, electronic, and administrative safeguards, including:

• SSL encryption for all online transactions.

• 24/7 surveillance and restricted access at our warehouses.

• Secure servers, firewalls, and regular system audits.

• Staff training on data protection and secure handling practices.

However, no online platform is 100% secure, and we encourage customers to use strong passwords and safeguard their account information.

6. International Data Transfers

Because Gloship Ltd operates globally, your data may be transferred and stored outside your home country. We ensure that any such transfers comply with applicable data protection laws and are safeguarded through contracts or recognized frameworks.

7. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If we discover that a child has provided us with data, we will delete it immediately.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and saved shipments.

• Analyze website traffic and usage trends.

• Personalize your browsing experience and targeted promotions.

You can disable cookies through your browser, but some features may not function properly.

9. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Request a copy of the data we hold about you.

• Opt out of receiving marketing emails.

• Restrict or object to how your data is processed.

To exercise these rights, please contact us (see Section 11).

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your data is handled, you may contact us at:

📧 Email: info@gloship.ltd
📞 Phone: (505) 472-4591